Special features for iGrafx® Flowcharter®/ Process™ Navigable (linked shapes allow drill-downs to more detailed views or jumps to peer processes).

Intuitive, clear-cut layout in four levels of detail.ITIL Service Lifecycle (ITIL V3 2011 Edition): 100% compatible (covers Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement)įlowcharts in typical iGrafx notation illustrate the ITIL processes and provide a reference that can be easily understood and maintained:.Highlights: ITIL Process Map for iGrafx Compatibility Highlights: ITIL® Process Map for iGrafx.Learn more about the ITIL solution for iGrafx®: With the latest version, you are now able to customize the object definitions and add your own custom data fields. Last but not least, we have introduced more flexibility to the repository feature, an iGrafx® macro that allows to store object information in a simple Excel workbook. At the same time, our ISO 20000 compliance tool for iGrafx® (the 'ITIL - ISO 20000 Bridge') has been aligned with the new edition of ISO/IEC 20000:2011 Part 1 (published in June 2011).Īpart from upgrading the contents, the update project was also a good opportunity to modernize the layout of the iGrafx® diagrams (we think that process models should contain correct information - and also look attractive to encourage their use within the organization).

Lindau (Bodensee), The 2011 edition of our ITIL process model for iGrafx® is now available in English and German.Īs part of our efforts to bring all versions of our ITIL process model in line with the latest edition of ITIL 2011, we have now completed work on the iGrafx® solution.Īll process templates and checklists have been adapted to ITIL 2011, which often meant introducing substantial changes. IT Process Maps News ITIL Process Map for iGrafx®

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